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According to Order INT/1922/2003, of July 3, on registration books and traveler entry forms, property owners renting their establishments must collect guest information and send it to the police within 24 hours.
Since October 2024, traveler documentation registration in Spain stopped using traditional systems (Civil Guard Hospederías, WebPol, etc.) and centralized on the digital platform SES.HOSPEDAJES, regulated by Royal Decree 933/2021. The platform enables unified, secure, real-time traveler form submission with all mandatory data per Annex I of the Royal Decree. This enhances security and efficiency for tourist establishments.
For this, they must use a traveler registration form that must be signed and completed. This entire process requires significant time from both each guest and the tourist establishment.
With the Check-in Scan app, you can do it in seconds, instantly ensuring legal compliance and avoiding penalties.
SCAN – SIGN – SEND All with ONE CLICK!
At Check-in Scan, we prioritize creating security and stay updated on regulatory changes so you can rent tourist homes, hotels, hostels, rural accommodations, apartments, guesthouses, campsites, camper areas, and more without problems or worries.
We work with numerous tourist accommodations that endorse us, guaranteeing guest and owner data protection through encryption.
Additionally, police websites are sometimes under maintenance or offline. When this happens, you must wait for restoration and manually send all documentation later, creating delays, oversights, or backlog in pending documentation. With Check-in Scan, forget about this—you just launch the registration send with confidence that when the site is operational again, we automatically send the documentation.
For any questions or concerns, you have a customer support team ready to resolve any situation online.
At Check-in Scan, we understand our customers and what they seek or need.
That’s why we created an easy, intuitive app with a step-by-step guide to assist you through the entire process. It adapts to all establishment types regardless of the number of accommodation units. Plus, if there’s no internet connection, the registration app can be used and scanned data remains saved until connection returns for updating. Users can configure the system themselves—adding rooms, properties, room numbers, etc.—or request Check-in Scan configuration. Easy!
Fines for non-compliance can reach up to €30,000 and involve inspections plus additional administrative sanctions, as well as criminal liability in serious cases. Proper use of official digital tools and training for accommodation managers are essential to avoid these risks.
Through document digitalization, we eliminate paper printing. We care for the environment. Time is gold, and not wasting it printing, signing, and scanning saves staff costs and time. Plus, data destruction is much simpler and safer.
The best way to protect and reduce paper use is by registering on our website.
This way, you can collect guest information before arrival without needing to download the app.
Guests just need to CLICK the link from their mobile, computer, or tablet.
At Check-in Scan, we care about our customers, meaning transparency with them. We listen to your needs and adapt to offer what you need based on your accommodation type. Pay according to your property.
If you need help, our customer service team is ready to assist, taking all the time needed to resolve any issue or question via instant chat, email, or phone support. We also have a multilingual FAQ section for quick solutions. On our website, you can meet our team, see what we do, who we are, and how we do it. Plus, we stay current on industry news/changes and share them via our social media.
Over 1,500,000 guests processed through our app with 5-star ratings.
Compared to similar companies, we have the best ratings and reviews. Our credibility speaks for itself—over 400 reviews.
Plus, we’ve won three awards:
–Shortzy 2020 as best web/app solution
–Evolution Award 2020 for innovative capacity
-“Andalucía Emprende” we won “Crea Winner 2020” category for technological innovation.
According to Royal Decree 2877/1982, of October 15, on tourist apartments and vacation tourist homes, a guest registration book must be kept up-to-date with all clients’ signatures for stays over the last 3 years.
With Check-in Scan, rest easy. The app automatically generates the book with all check-ins performed and client signatures.
Check-in Scan’s tool is certified to comply with current data protection regulations, avoiding unnecessary storage of images or legal document copies, reducing AEPD (Spanish Data Protection Agency) sanction risks. Plus, automation enables efficient, error-free traveler registration management, adapting to connection outages or technical issues.
Thus, during inspections, you just need to visit the web control panel to show or download said book.
Since our priority is our customers, our app and website offer multiple languages to best assist clients: English, Spanish, Catalan, Italian, and Portuguese. If owners use the self check-in option, our app offers various languages throughout the registration process.
Plus, this option can be used via QR Code, which clients scan from their mobile device—no need to even pass by reception to leave their data.
App download is free.
