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 Frequently asked questions

We hope that the questions and answers listed below provide you with the information you need about the most common enquiries. If not, please don't hesitate to contact us.

To use the Check-In Scan app, you need at least a smartphone with a camera and an internet connection that meets the following requirements:

  • Android: version 6.0 "Marshmallow" (API 23) or higher
  • Text to translate:
    • Android: version 6.0 "Marshmallow" (API 23) or higher
    • iPhone (iOS): version 15.0 or higher
    For optimal performance, we recommend:
    • Android 10.0 or higher
    • Text to translate:
      • Android 10.0 or higher
      • iPhone(iOS) 16.0 or higher
      • Additionally, since the application offers a trial mode, we invite you to download it and try it yourself to discover all its features before activating it with your accommodation.

It is the machine-readable zone (lines with letters and numbers) in passports and IDs that allows them to be scanned automatically. Our application scans the "barcode" of passports and identification cards, complying with data protection laws. You can find it at the bottom of the passport or on the back of an ID card. It's something like the following.

You can sign digitally from the screen of your mobile or tablet; You can use a digital pen or directly with your finger.

Yes, you can contact our support team in several ways:

  • Through the chat available on our website
  • By email at info@checkinscan.com
  • Calling us at +34 951 82 98 60
  • Or sending us a WhatsApp at 613 03 23 51
  • It seems that the text you want to translate is missing. Could you please provide the text you would like to have translated? We will be delighted to help you with whatever you need!

We comply with data protection laws (GDPR) and only store what is strictly necessary.

All confidential information, such as guest data and police access codes, is encrypted with 2048-bit RSA in our database.

Access is exclusively through our web panel or app, protected with a secure SSL connection.

We do not send access data via email and we clean our servers every night to remove unnecessary documents.

This way, we ensure that your data is always protected under the highest level of security.

Additionally, you can read the Privacy Policy of Check-in Scan.

Recently, we have implemented improvements, such as SES compatibility, unique check-in links, advanced automations with property management systems, tourist tax calculation, and security deposits. If you have any ideas, please contact us through the support chat available on both the website and the mobile app, we will be happy to hear them. If you have any ideas, please contact us through the support chat available on both the website and the mobile app, we will be happy to hear from you.

Check-In Scan currently works with integrations that give you the possibility to have everything synchronised across multiple platforms, such as smartlocks or PMS.

And we also have a variety of partnerships and collaborations through which we conduct different sessions such as webinars or attendance at events. You can check the calendar and stay updated in the Events section of Check-in Scan.

If you are in the vacation rental business, whether renting, managing, or owning properties intended for this purpose, you probably already know that these properties are known as "Tourist Accommodation" (TA) and require a specific tourist license.

To legally operate a vacation rental ("Tourist Accommodation"), you must:

  1. Obtain the corresponding tourist license.
  2. Text to translate:
    1. Obtain the corresponding tourism license.
    2. Register the data of each guest within 24 hours of their arrival, in accordance with Royal Decree 933/2021.
    3. Have each guest sign a «traveler's report».
    4. Keep the guest register for at least 3 years.
    5. It seems there was an error in your request. Could you please provide the text you would like to have translated? It seems like there is no text provided to translate. Could you please provide the text you want to be translated?

Check-In Scan allows you to carry the reception of your tourist accommodation in your pocket, offering a complete and flexible solution for all types of check-ins:

  • Check-in online, self check-in, in-person check-in, via QR code, web check-in, and mobile app check-in.
  • Text to translate:
    • Online check-in, self check-in, in-person check-in, via QR code, web check-in, and mobile app check-in.
    • Eco-friendly solution: forget about paper and reduce your environmental impact.
    • Complies with legal requirements and automatically connects with the authorities in Spain, Italy, Portugal, and Croatia.
    • 2048-bit data encryption.
    • Everything centralized: manage your records and accommodations from a single control panel.

Check-In Scan is compatible with a wide variety of tourist accommodations, including:

  • Hotels
  • Hostels
  • Tourist accommodations
  • Hostels or lodges
  • Campsites and motorhome areas (camper area)
  • Apartment complexes
  • Rural accommodations
  • The platform is designed to adapt to the needs of any type of establishment that requires the legal registration of guests.

In Check-In Scan, you can assign different roles and conduct tests before using the platform in a real way:

  • Agent (co-host or manager):
  • Text to translate:
    • Agent (co-host or manager):
    • You can invite other people to collaborate with you by assigning them the role of agent, with access limited only to the properties or functions you choose.
    • Test property:
    • The platform allows you to create a test property so you can explore all the app's features, practice the check-in process, and see how data is sent, without affecting your real accommodations.
    These functions allow you to familiarise yourself with the tool and work in a safe and organised manner as a team.

Yes, with Check-In Scan you can manage multiple properties from a single account. The platform is designed to facilitate centralised management, allowing you to efficiently control all your accommodations from a single dashboard.

We offer different plans according to your needs. Check our prices page to see the updated rates.

Additionally, we have a sales and support team available to you if you need more information through the chat available on our website. By email at info@checkinscan.com. Calling us at +34 951 82 98 60. Sending us a WhatsApp to 613 03 23 51.

Check-in Scan accepts the following valid identification documents:

  • DNI (National Identity Document)
  • Text to translate:
    • DNI (National Identity Document)
    • NIE (Foreigner Identification Number)
    • Passport with MRZ code (machine-readable zone)
    • Data from a driver's license can also be entered manually, although this type of document cannot be scanned automatically

Yes, Check-In Scan is a completely reliable and secure platform:

  • Use 2048-bit data encryption to protect your guests' personal and legal information.
  • More than 8 million guests have already checked in with Check-in Scan.
  • Do you need help or have any questions? Our support team is available to help you:
    • Through the chat available on our website.
    • By email at info@checkinscan.com.
    • Calling us at +34 951 82 98 60.
    • Or sending us a WhatsApp at 613 03 23 51.

If you cannot be present, Check-In Scan offers several options to ensure the check-in process remains easy and legal:

  • Pre check-in online: Send your guests a personalised link to complete the check-in before their arrival.
  • Text to translate:
    • Online pre check-in: Send your guests a personalised link so they can complete the check-in before their arrival.
    • QR Code: You can leave a QR code on the property for guests to scan and complete check-in from their own mobile device.
    • Authorized agents: You can assign agents or trusted personnel to check in on your behalf, with limited access from the app.
    • These options allow you to manage multiple properties without the need to be physically present, always maintaining control and legal compliance.

Yes, the Check-In Scan registration process is fast, intuitive, and easy to follow.

  • In-person or QR check-in can be completed in less than 1 minute.
  • Text to translate:
    • In-person or QR check-in can be completed in less than 1 minute.
    • Online pre check-in takes only a few minutes and allows guests to complete the registration before arriving at the accommodation.
    • The application guides the user step by step, ensuring that no necessary data is omitted.
    • Moreover, the entire process is designed to comply with the current legal regulations in each country, without complications.
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