If you have doubts related to any aspect of promoting your tourist housing on Booking, the best option is to contact Booking Spain’s support team. The Booking platform offers customer service to clarify issues for property owners regarding payments, account setup, guest bookings, and other aspects that can impact a vacation rental owner’s business. In the following article, we’ll explain how to contact Booking and address some frequently asked questions that often arise.
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For a property owner renting on Booking, it’s important to be able to contact the platform relatively quickly in case of emergency. To contact Booking.com customer service from Spain, you can use the following phone numbers:
| Department | Phone Number |
|---|---|
| Customer Service | (+34) 912 768 614 |
| Booking Assistance | (+34) 912 768 934 |
| Madrid Office | (+34) 917 696 650 |
| Barcelona Office | (+34) 935 454 798 |
| Las Palmas Office | (+34) 928 998 200 |
| Málaga Office | (+34) 952 127 700 |
These phones will be available 24 hours a day, 7 days a week.
Before calling, it’s important to gather certain information to speed up the call time and make the conversation with Booking’s customer service smoother.
You should have your accommodation’s unique registration number or property ID so the technician can quickly identify your property.
You should have documentation ready to explain any details when inquiring about the specific issue (for example, incorrect charges, payment problems, etc.).
You should also know the email associated with the Booking owner account, the booking number, and the full name of the booking holder if applicable.
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Keep in mind that some of these numbers may not be toll-free and could generate charges depending on your phone operator. To avoid additional costs, it’s recommended to verify if the number is free before calling. Additionally, you can contact Booking.com through their website or mobile app, where they offer live chat services and options to send messages to their support team.
Yes, through Booking.com’s Extranet, property owners can contact financial support directly by accessing the admin panel at admin.booking.com and logging in with your credentials.
Once in the admin panel, in the top menu, select “Inbox” (some accounts have access to a financial support contact number from this section to call directly) → “Booking.com Messages” → “New message” → “Finance” or “Billing and payments”.
Check in the “Finance” section.
Go to “Finance” → “Payments” to review received payments, invoices, and income details. From there, you can also submit requests related to payments, commissions, or billing discrepancies.
Booking.com’s Extranet is the online platform that Booking provides to registered property owners and managers. From this tool, hosts can manage all aspects of their business, such as bookings, prices, availability, payments, and guest communication.
First, check that the correct login credentials are being entered using the appropriate email and password.
If you don’t remember your access details, click “Can’t log in?”, then enter the email address associated with the account to receive an email with instructions to reset your password.
If it doesn’t work, clear your browser’s cache and cookies or try accessing with a different browser than you usually use.
Your Booking account may have been blocked for security reasons due to multiple failed attempts. Check your email and look for an email from Booking with the steps to follow to unblock the account.
If after following these steps you still can’t regain access, contact Booking support to recover your account.
Booking.com’s Help Center is a platform where both travelers and property owners can find answers to frequently asked questions and access support in case of problems with bookings, payments, billing, cancellation policies, and other topics.
