Published on: 26/07/2024 Updated on: 11/09/2026
If you manage a tourist accommodation in Catalonia — hotel, hostel, tourist apartment, campsite, rural house or youth hostel — you are required to register the arrival of every guest, including minors and babies, and to report their data to the Policia de la Generalitat – Mossos d’Esquadra.
Catalonia is, together with the Basque Country, the only region with its own system: SES.HOSPEDAJES is not used here. Reporting is done through the Mossos d’Esquadra platform, known among accommodation providers as Mossos Hotels because of the application address: registreviatgers.mossos.gencat.cat.
This guide covers the full, up-to-date process: how to register your property with the PI-15 form, what data the fitxa de viatgers requires, the deadline for submitting it, and the penalties that apply.
Contenido
The obligation applies to every lodging establishment located in Catalan territory, regardless of its size or how it markets its stays:
Royal Decree 933/2021 also widened the circle of obligated parties to include tour operators acting as intermediaries between accommodations and consumers, and digital intermediation platforms offering services in Spain (art. 2.1).
The connection point is the location of the establishment, not the company’s registered office: a property in Barcelona or Girona reports to the Mossos even if the business group is headquartered outside Catalonia.
The Department of the Interior of the Generalitat published the following instructions for lodging establishments located in Catalonia:
“Given the coexistence of different regulations and potential IT tools for fulfilling and implementing the aforementioned obligations by the obligated parties, the Department of the Interior of the Generalitat informs lodging establishments located in Catalan territory of the following facts and instructions:
The original communication refers to “Real Decreto 933/2001”. This is a typo: the applicable rule is Royal Decree 933/2021 of 26 October (BOE-A-2021-17461), and it has been corrected in the translation above.
All of the quoted text above is available in the official document published on the Mossos d’Esquadra traveller-registration portal: registreviatgers.mossos.gencat.cat/mossos_hotels/
In practice: registering on the Mossos platform means you have complied. The Generalitat transfers the data to the integrated national system of the Ministry of the Interior, so there is no need to duplicate the submission in SES.HOSPEDAJES and no risk of discrepancies between administrations.
The data is that listed in Annex I of Royal Decree 933/2021. After the platform was adapted in December 2024, the check-in form includes:
Data for each traveller
Transaction and contract data
Signatures
The person responsible for the accommodation is accountable for the accuracy of the data, which must match the identity document presented by the guest.
You can download the blank fitxa de viatgers (Word and PDF, in Catalan, Spanish, English and French) and the guest notice poster from the documentation section of the Mossos website. Our traveller entry form template is also available.
The basic rule in Catalonia, under Order IRP/418/2010: the information must be reported within 24 hours of the start of each person’s stay.
Royal Decree 933/2021 adds a second trigger. Reporting must be immediate and, in any case, within no more than 24 hours of each of these moments:
An arrival should not be recorded before the guest actually reaches the property: the form reflects a real stay, and recording it in advance risks submitting data for someone who never checks in.
Updated: registration no longer requires a trip to a police station. The procedure is now done online.
1- Go to the registre de viatgers website and click “Alta d’establiment” (Register establishment) in the upper left area.
2- Open “Formulari d’alta d’establiment (PI-15)”, fill in all the details and click “Aceptar” to generate the document.
3- Print and sign the form. Everyone named on it must sign.
4- Go to “Enviament del formulari d’alta (PI-15)” and attach the completed, signed form together with the DNI, NIE, NIF or passport, both sides, of the person or people named on it. The system accepts a maximum of 8 files, 5 MB each and 15 MB in total.
5- To identify yourself when submitting you will need idCAT Mòbil or a digital certificate for an individual, a legal entity or a linked person.
6- Once the Mossos have reviewed your application you will receive the username and password by email to access the platform.
If you cannot complete the procedure online, the alternative is to submit two signed copies of the form together with your identity document to the Regional Administrative Police Unit (URPA) or the nearest Mossos d’Esquadra police station.
Having trouble? The Mossos set up the phone line +34 93 486 84 26 (24-hour service) for traveller-registration incidents. If the problem persists for more than 24 hours, the Generalitat advises using the generic electronic petition addressed to the Department of the Interior (topic “Emergencies and security”, subtopic “Public safety”) or the contact mailbox on the Interior website.
Once your establishment is registered, the platform lets you configure the submission type under Manteniment d’establiments and then Dades establiments:
With Check-in Scan you can complete the registre de viatgers for all your guests, minors included, fully automatically, through our direct integration with the Mossos d’Esquadra platform.
The guest completes the online check-in from their phone, scans their document and signs digitally. The data travels to the Mossos on its own. Remember that in Catalonia nothing needs to be registered in SES HOSPEDAJES.
Bear in mind that check-ins are transmitted to the Mossos d’Esquadra from 23:00 on the day of arrival.
Royal Decree 933/2021 replaced the old paper guest book with a digital register.
Article 5 of Royal Decree 933/2021 requires you to keep a digital register with the Annex I data, including that of children under 14, and to retain it for 3 years from the end of the contracted service, available to the Mossos d’Esquadra, who may ask to see it at any time.
The former Order INT/1922/2003, which set out bound guest books of between 100 and 500 pages, remains in force only where it does not conflict with Royal Decree 933/2021. In practice, the physical book has been superseded by the digital register.
Data must be retained with its integrity and confidentiality preserved, in line with personal data protection and public security regulations.
Exception: those carrying out lodging activity on a non-professional basis are exempt from the documentary registration and retention obligation (art. 5.4), but they still have to report the data.
The penalty regime is the one set out in Chapter V of Organic Law 4/2015 on the protection of public safety:
Bad faith is not required: forms sent after the deadline or guests left unreported are enough to constitute an infringement.
It is the popular name for the Mossos d’Esquadra traveller-registration web application, because its address contains /mossos_hotels/. It is the same platform used by hotels, tourist apartments, campsites and rural houses across Catalonia, not only hotels.
Yes. Every guest must be registered, minors included, with no exceptions. The difference lies in the signature: those over 14 sign, and the data of children under 14 is provided by the accompanying adult.
No. If the establishment is in Catalonia, registering on the Mossos platform is enough. The Generalitat transfers the data to the state system.
Catalan properties report to the Mossos d’Esquadra and the rest to SES.HOSPEDAJES. The criterion is where the property is located.
From the documentation section of the Mossos traveller-registration website, in Word and PDF format and in Catalan, Spanish, English and French.
The establishment cannot comply with the regulations and is exposed to a penalty. The data is a legal obligation, not a commercial option, and it is worth explaining it to the guest in those terms.
24 hours from the start of the stay. Royal Decree 933/2021 adds reporting within 24 hours of the booking, the formalisation of the contract or its cancellation.
