Traveller registration at Mossos d’Esquadra

When managing properties intended for tourist accommodation in Catalonia (whether hotels, tourist apartments, hostels, campsites, etc.), it is mandatory to register all guests at check‑in, including minors and babies. Since 2 December 2024, Catalonia has maintained its own system for the documentary registration of travelers through the Mossos d’Esquadra platform, in compliance with Royal Decree 933/2021. This digital platform unifies and replaces older systems and ensures correct communication and compliance with legal obligations, meaning that tourist accommodations located in Catalonia are excluded from the obligation to use the national SES.HOSPEDAJES platform.

With the entry into force of Royal Decree 933/2021, Spain implemented the SES HOSPEDAJES platform for nationwide guest registration, except for tourist accommodations that must register travelers via the dedicated platforms of the Mossos d’Esquadra or the Ertzaintza.

Official communication from the Mossos d’Esquadra regarding the new guest registration system

“Given the coexistence of different regulations and potential IT tools for fulfilling and implementing the aforementioned obligations by the obligated parties, the Department of the Interior of the Generalitat informs lodging establishments located in Catalan territory of the following facts and instructions:

1. There is a current coordination and cooperation agreement between the State and the Generalitat, agreed at the 5 November 2021 session of the Catalonia Security Board, whereby all establishments located in Catalonia must enter the data required by Royal Decree 933/2021 of 26 October, which establishes the documentary registration and information obligations of natural and legal persons engaged in lodging and motor vehicle rental activities, into the platform currently managed by the Department of the Interior of the Generalitat.
2. Consequently, the content of the data to be registered is that provided for in the state regulations (Royal Decree 933/2021 of 26 October), and the operational tool for collecting them is, and will continue to be, the same IT platform of the Generalitat.
3. Regarding the type of data, updates are being made to the data fields of the platform so that they fully match the current legal framework.
4. The obligated parties only need to enter the data in the Generalitat’s platform (https://registreviatgers.mossos.gencat.cat/mossos_hotels/AppJava/) if the establishment is located in Catalan territory. This is the sole reference connection point, regardless of whether the establishment belongs to a business group whose registered office is outside Catalonia.
5. Once the obligated parties have registered the data through the indicated connection point (establishments in Catalonia via the Generalitat’s platform), they will be deemed to have complied with their legal obligations, with no need to complete or repeat registration in any other IT platform. The Generalitat will be responsible for transferring the data to the common integrated state system.”

All of the quoted text above is available (in Catalan) in the official document published on the Mossos d’Esquadra traveler‑registration portal: https://registreviatgers.mossos.gencat.cat/mossos_hotels/

The Generalitat guarantees the automatic and secure transfer of all data registered on its platform to the integrated national system of the Ministry of the Interior, ensuring compliance and avoiding double registration or discrepancies between administrations.

New information required to register travelers with the Mossos d’Esquadra

After a period of updates to adapt the Mossos d’Esquadra guest‑registration platform to Royal Decree 933/2021, the following fields have been added to the check‑in form:

• Place of habitual residence for all guests.
• Family relationship between guests. Royal Decree 933/2021 requires that the relationship between travelers (e.g., spouses, children, group members) be indicated.
• Total number of travelers. This is generated automatically by counting the guests linked to the booking.
• Signature of all guests.
• Support number of the ID document (for Spanish DNI and NIE). This is captured automatically from the document.
• Email address and mobile phone number of all guests. These must be entered manually and are mandatory data fields.

In addition to these guest‑related fields, a contract associated with each check‑in is required, including the following data:

• Contract reference: You can use the booking locator, the main guest’s ID, or any unique internal reference.
• Contract date: The date on which the contract was formalised or the booking was made.
• Payment method: You must select the applicable option from a dropdown: cash, credit card, payment platform, bank transfer, or other.

It is important to bear in mind that check‑ins are transmitted to the Mossos d’Esquadra from 23:00 on the day of arrival.

Automatic traveler registration with the Mossos d’Esquadra

With digital tools such as Check‑in Scan, you can register all travelers (including minors) with the Mossos d’Esquadra fully automatically thanks to a direct integration with the police system. Remember that in Catalonia you DO NOT have to register travelers in SES.HOSPEDAJES.

How to register guests with the Mossos d’Esquadra

The basic process to start using the Mossos d’Esquadra guest‑registration system is as follows:

1) First, go to the Mossos d’Esquadra traveler‑registration website. In the upper left area, click on “Alta de establecimiento” (Register establishment).

On this page, select the option “Formulario de alta de establecimiento (PI‑15)” (Establishment registration form, PI‑15) and complete the requested information about:

• The establishment (trade name, address, type of accommodation, etc.).
• The owner (individual or company details, tax ID, contact information).

2) Once you have filled in the form, click on “Aceptar” (Accept) and then print two copies of the completed form.

The printed documents must be submitted preferably to the Regional Administrative Police Unit (URPA). If this is not possible, you can deliver them to the nearest Mossos d’Esquadra police station. The printed forms must be accompanied by the owner’s ID document (if the owner delivers them personally) or a copy of it (if delivered by someone else).

3) After processing, the tourist establishment will be registered and you will receive a username and password to access the online platform and submit traveler forms.

Sending traveler forms via the Mossos d’Esquadra

In the official traveler‑form templates of the Generalitat de Catalunya, it is mandatory to register all guests who will stay at the property, including minors and babies.

Once guests have completed their traveler forms, they must be submitted to the Mossos within 24 hours of the start of the stay. If, for a justified reason, you are unable to submit the forms within this period, you must send a letter addressed to the Director General of the Mossos d’Esquadra, which can be delivered at the nearest police station.

To avoid any issues with the authorities, many property managers use automated systems to generate and send traveler forms electronically, ensuring deadlines and formats are respected.

According to current regulations, owners are never exempt from archiving traveler forms in physical or digital guest books. Each guest book must contain at least 100 pages and no more than 500. These books must be stored for a minimum of 3 years and each traveler form must include the date of issue. No traveler forms may be recorded before the guest’s arrival; they must be completed “in situ” to avoid registering data for guests who ultimately do not check in.

Physical or digital guest books must be archived for at least 3 years, preserving the integrity and confidentiality of the data in compliance with data‑protection and public‑security regulations. It is also expressly reminded that no entry form can be recorded before the guest’s actual arrival, ensuring accurate, real‑time control of occupancy and identity at the moment of check‑in.